AnimGen Privacy Policy

This Privacy Policy explains how AnimGen collects, uses, shares, retains, and protects personal information when you use the Service.

If you separately opt in during signup, GeekArt Inc. may email you about your AnimGen experience and occasionally invite you to product research. Participation is optional, does not affect your account or normal signup benefits, and is not required to use the Service. Agreeing to our Terms or registering without selecting this option does not subscribe you.

We record your account and email address, your choice, its time and source, and the version and language of the notice you saw. We may use relevant feature and generation activity to select suitable research participants, and use replies to understand and improve the product. This permission does not include promotional offers or newsletters, or require you to accept an interview, share private project files, or agree to recording.

We use Resend to deliver research invitations and manage email preferences, providing the contact information and subscription status needed for that purpose. Replies go to our company support mailbox. Research contact exports do not include your prompts, images, generated files, or payment details.

You can withdraw at any time through the unsubscribe link in a research email or by contacting [email protected], including before you receive your first invitation. Withdrawing does not stop account verification, security, billing, or other necessary service emails.

We retain an active research preference while it is needed for the research contact you agreed to. After withdrawal, we retain limited consent, withdrawal, and sending records as needed to document your choice and avoid contacting you again. Research replies are retained only while needed to investigate feedback and improve the product, subject to applicable obligations and deletion requests.

Depending on how you use the Service, we may collect the following categories of information:

• Account information, such as email address, authentication status, profile details you provide, and an authentication provider identifier when you choose Google sign-in.
• Content data, such as prompts, uploaded images, generation settings, generated videos, exported frames, spritesheets, project files, and metadata.
• Payment and order information, such as plan, Credit pack, transaction ID, payment status, currency, amount, tax information, timestamps, and provider customer or subscription IDs.
• Usage and device data, such as IP address, browser type, operating system, pages viewed, feature usage, error logs, crash logs, performance metrics, and security logs.
• Communications, such as support emails, feedback, attachments, and related correspondence.
• Cookies, local storage, and similar technologies used for login, language, theme, preferences, analytics, security, and product functionality.

We use personal information to operate, secure, bill for, and improve the Service.

• Provide accounts, authentication, workspaces, uploads, generation jobs, previews, exports, downloads, and support.
• Process prompts, images, videos, frames, and exports through our systems and third-party providers.
• Calculate Credits, manage balances, process payments, issue receipts, prevent duplicate charges, and handle refunds or disputes.
• Detect abuse, enforce usage limits, troubleshoot errors, maintain security, and comply with legal obligations.
• Improve reliability, product quality, user experience, and documentation.

We do not sell your personal information. We may share information only as needed to provide the Service, comply with law, protect rights, or complete a business transaction.

• Service providers, such as hosting, database, storage, email, logging, analytics, payment, AI generation, media processing, and customer support providers.
• Google Identity Services, when you choose Google sign-in, to authenticate your Google account and return a verified email address and provider identifier.
• Payment providers, including Paddle, Dodo Payments, or similar providers, to process transactions, taxes, invoices, subscriptions, refunds, fraud checks, and compliance.
• AI and media providers, including Google Gemini/Veo, Photoroom, or similar providers, to perform requested generation, background removal, frame processing, or related tasks.
• Legal, safety, and compliance recipients when required by law or when necessary to protect users, the Service, or third-party rights.
• Business transfer recipients if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

We use cookies, local storage, and similar technologies to keep you signed in, remember language and theme preferences, operate security controls, measure product usage, and improve reliability.

You can control cookies through your browser settings, but disabling them may break login, checkout, or other required features.

We retain personal information for as long as needed to provide the Service, maintain your account, resolve disputes, comply with legal, tax, billing, and audit obligations, and enforce our agreements.

Generated assets, uploads, job records, Credit ledger entries, and transaction records may be retained according to product settings, storage limits, backup schedules, and legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service can guarantee absolute security.

You are responsible for using a strong password, keeping credentials confidential, and promptly reporting suspected unauthorized access.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

To exercise rights, contact [email protected]. We may need to verify your identity before responding.

The Service may be operated from, and personal information may be processed in, countries different from where you live. Data protection laws in those countries may differ from your local laws.

Where required, we use appropriate safeguards for international transfers.

The Service is not intended for children under 13, or under the minimum age required by local law. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us.

We may update this Privacy Policy from time to time by posting a revised version and changing the Last updated date. Material changes may also be communicated in-product or by email when appropriate.

Questions about this Privacy Policy can be sent to [email protected].

If there is any inconsistency between English and Chinese versions, the English version controls unless mandatory law requires otherwise.