Credits and access requirements

Three checks, not one

A task can depend on three different things: permission to use the feature, entitlement to the selected format, and enough credits for its current quote. A positive credit balance does not automatically unlock every feature.

Web access

New accounts may receive the registration credit grant displayed in the account; this is not a recurring free monthly allowance. Free export access covers PNG frames ZIP.

An active paid subscription, or a qualifying credit-pack purchase within its entitlement period, unlocks advanced web exports and commercial-use entitlement under the current product terms. Current pack export entitlement lasts 365 days from purchase. Check Pricing and your account for the applicable terms and balance.

Credit packs do not create a subscription or extend subscription storage and developer limits. Advanced web export access can remain active even when the credit balance is zero, but a paid operation still needs enough credits.

Public API access

The Public API is in public beta and requires a verified account. Create keys in Account → Developer, use only the scopes required by the caller, and revoke unused keys. Registered access receives baseline limits; active subscriptions raise them.

Credits do not bypass email verification, an account pause, or key scopes. Cost-bearing generation also fails with INSUFFICIENT_CREDITS when the available balance is below the current quote.

Quote before starting

Generation and some export processing consume credits. Quotes depend on the selected model, duration, resolution, and processing options. Use the UI quote or API quote endpoint; do not calculate a fixed price from examples in a guide.

A quote is not a completed payment or a guarantee that a later request uses the same price. The API re-evaluates on creation. The live MCP provides explicit spending guards for approved tool calls.

Cancellation and existing assets

Confirmed Seedance content-review rejection before a video is delivered returns the original credits, including welcome credits. An API/MCP one-click task returns the full generation-and-export amount when export has not started. Provider billing reconciliation does not delay this return. The task and ledger show the actual amount returned; account/payment exceptions may need review.

Valid credits keep their original expiry. If the original credits already expired, the returned portion gets 30 days of validity without extending paid feature access. This is a credit return, not a cash refund. Network timeouts and download/export errors do not by themselves prove a moderation rejection.

Cancellation is best effort. Once production starts, cancelling does not automatically refund credits already charged. Unspent holds can be released, and completed earlier outputs may remain available.

When export entitlement expires, it can restrict new advanced exports. Existing asset access still depends on ownership, retention, and storage policy; do not treat a signed link as permanent storage.

For an account issue, send support the request ID or job ID and a short description. Never include an API key, OAuth token, original private image, or signed download URL.

MCP access and account management

MCP is live in public beta and requires a verified account. It uses OAuth, not an API key. Follow client setup; authorization does not approve spending, and subscriptions only raise account limits.

See account management for verification, cancellation timing, and revocation, and storage cleanup for resource usage and deletion behavior.